Delivery

 

 

 

We send orders all over the world (except for the Somalia, Libya, Afghanistan, Iraq and Ukraine) by the Russian Post postal service.

The track number of parcel for tracking is available in your account.

 

Approximate arrival time for parcels:

Germany 15 days

Canada 15-20 days

China and Hong Kong - 10-15 days

USA 15-20 days

France 7-10 days

Japan 7-10 days

 

For three years of work, we have not had a single case parcels loss through the fault of the Russian Post.

 

Delivery problems

Responsibility for the safety of goods on the way to the border of the Russian Federation is take by the Russian Post, when cargo cross the border responsibility for the safety of goods is take by a foreign postal service. Chemcraft Ltd is not responsible for operations of foreign postal and transport services after the cargo crosses the Russian Federation border.

You need to check the cargo to make sure that there are no any opening of package and clanging of broken glassware, need to check intact of package and full completeness. In all cases of broken cargo or theft of items, you need to make an act or a report in the presence of representative of the transport company to make a claim to them. If there is a shortage due to the fault of our warehouse, you need to send photo and description of the incomplete along with your data to our manager.