Terms and Conditions

Legal information

Disclaimer

Please read carefully the following terms and conditions about using information and purchasing products placed on this site. If you use information posted on this site and also visit it you confirm the fact of acquaintance with this statement and express your agreement with its terms.

The site’s content

All data presented on the site are for informational purposes only and must not be taken as comprehensive. To obtain full information  you should contact our company representative by e-mail sales@chemcraft.ru. Chemcraft Ltd reserves the right at any time without special notice to make changes, delete, correct, supplement, or otherwise update the information posted in all sections of this site.

Product Information

All information presented on the website about complete sets, characteristics, color combinations and services is for informational purposes only and under no circumstances is not a public offer, determined by provisions of law Article 437 (2) of the Civil Code of the Russian Federation. Prices for goods are given for different units of measurement - grams, kilograms, pieces.

Terms of sale

All offered products are intended EXCLUSIVELY for professional use in the laboratory, by specialists who have undergone special training. By purchasing any product, you confirm that you have the necessary knowledge and skills for proper and safe use, transportation and storage. We do not sell and ship reagents to underage persons. All offered goods are not intended for illegal activities. We don’t sell goods and provide services to persons who plan to manufacture explosives and commit other illegal activities.

WE DO NOT SELL, DO NOT BUY, DO NOT CHANGE AND DO NOT GIVE:

- explosive, explosive substances and components for their synthesis

- psychotropic and narcotic substances and their precursors

- potent poisonous substances

- precious metals and their compounds - radioactive substances and sources of ionizing radiation

- substances whose circulation on the territory of the Russian Federation is prohibited or restricted

- We do not sell chemical reagents to minor persons.

- substances prohibited by the UN The Chemical Weapons Convention (CWC) of 27/09/2005, including schedules 1, 2, 3 and annexes

https://www.opcw.org/chemical-weapons-convention/download-convention

We do not sell chemical compounds for medical purposes, as well as for non-traditional treatment of people and animals.

Hyperlinks

When you click on the hypertext link posted on the site to other Internet sites, the user leaves this site. Chemcraft Ltd is not responsible for the correctness, completeness and accuracy of the information resources of third-party organizations. Links to other sites are made for user friendliness, and this statement does not mean that our company endorses the content of these sites or is responsible for them.

Copyright protection

This site and all materials represented on it (photographs, descriptions, texts, etc.) are subject of copyright and protect by copyright law of the Russian Federation (“Civil Code of the Russian Federation (Part Four)” of December 18, 2006 N230-FZ Ed. (05.23.2018)). Using of materials is permitted only after consultation with the author.

Delivery problems

Responsibility for the safety of goods on the way to the border of the Russian Federation is take by the Russian Post, when cargo cross the border responsibility for the safety of goods is take by a foreign postal service. Chemcraft Ltd is not responsible for operations of foreign postal and transport services after the cargo crosses the Russian Federation border.

You need to check the cargo to make sure that there are no any opening of package and clanging of broken glassware, need to check intact of package and full completeness. In all cases of broken cargo or theft of items, you need to make an act or a report in the presence of representative of the transport company to make a claim to them. If there is a shortage due to the fault of our warehouse, you need to send photo and description of the incomplete along with your data to our manager.

Claims procedure with customers

Returning of goods and payment

Our webstore operates in strict accordance with the Law "On the  Protection of Consumer Rights".

According to Art. 25 of the Russian Federation Low of 07.02.1992 N 2300-1 (as amended on 03/18/2019) "On the Protection of Consumer Rights", you can return or exchange goods of appropriate quality, purchased in a retail store within 14 days not counting the day of purchase, and you can return any goods purchased in the online store within seven days after receiving the goods without indicating the reason of the return.

Returning of goods of appropriate quality is possible if its appearance, customer properties, as well as a document confirming the fact and conditions of purchase goods are preserved. The customer’s absence of a document confirming the fact and conditions of purchase of the goods does not deprive him of the opportunity to refer to other evidence of the purchase of goods from this seller. The customer has not right to refuse the goods of good quality, having individually defined properties, if the specified goods can be used exclusively by the customer purchasing it (note: if the goods are made to order). If the customer refuses goods, the seller must return to him the amount paid by the customer under the contract, with the exception of the seller’s expenses for delivery of the returned goods from the customer, no later than ten days from the day the customer submits this demand.

Refund

In case it seems to you that your order is being processed / packaged / shipped too slowly, you can submit an application for a prepayment refund. Prepayment is refunded within 3 business days by wire transfer to your bank account. For successful payment, you need to write the full bank details: bank name, SWIFT code, correspondent account and your personal account number. An application form can be requested from our manager. You will need to send a scan or photo of this application to us. Refunds are made only to the sender! Refunds to other persons are possible only under existing legislation and are documented (certificate of inheritance, certified power of attorney, etc.)